Privacy Policy

2Coach is operated by Takum LLC, a limited liability company organized under the laws of the State of Florida, United States.

For purposes of this Privacy Policy, references to “Takum,” “2Coach,” “we,” “our,” or “us” mean Takum LLC, which acts as the controller of the personal information collected through the Service, except where applicable law or specific circumstances provide otherwise.

Takum is responsible for determining the purposes and means by which personal information is processed in connection with the operation of the Service.

This Privacy Policy applies to personal information collected through the use of the Service, including information provided when you:

• create or manage an account;
• use the platform as an Athlete or Coach;
• participate in the Marketplace;
• publish content within the community;
• communicate with other users through features provided by the Service;
• contact our support team; or
• otherwise interact with 2Coach.

This Policy applies only to information processed by or on behalf of Takum in connection with the Service.

It does not apply to third-party websites, services, or applications that may be linked from or integrated with 2Coach, each of which is governed by its own privacy practices and policies.

This Privacy Policy should be read together with our:

• Terms of Service, which govern your use of the Service;
• Community Guidelines, which establish the standards of conduct within the 2Coach community; and
• any additional policies or notices that may apply to specific features or services.

Each document serves a different purpose.

The Terms of Service define the legal relationship between you and Takum.

The Community Guidelines explain the standards of behavior expected within the community.

This Privacy Policy explains how we collect, use, disclose, retain, and protect personal information.

Together, these documents establish the framework governing your use of 2Coach.

We are committed to handling personal information responsibly and in accordance with applicable privacy and data protection laws.

When designing and operating the Service, we seek to:

• collect only the information reasonably necessary to provide and improve the Service;
• use personal information only for legitimate and clearly identified purposes;
• protect personal information through appropriate administrative, technical, and organizational safeguards;
• provide users with meaningful transparency regarding our data practices; and
• respect the privacy rights available under applicable law.

While we take reasonable measures to protect personal information, no system can guarantee absolute security. Users also play an important role in protecting their accounts by maintaining the confidentiality of their credentials and using the Service responsibly.

We may update this Privacy Policy from time to time to reflect changes in the Service, applicable law, technology, or our business practices.

When material changes are made, we will update the “Last Updated” date of this Privacy Policy and, where required by applicable law, provide additional notice through the Service or by other appropriate means.

Your continued use of the Service after an updated Privacy Policy becomes effective constitutes your acknowledgment of the revised Policy, unless applicable law requires a different form of consent.

If you do not agree with the updated Privacy Policy, you should discontinue your use of the Service and, if you choose, close your account in accordance with our Terms of Service.

When you create an account, we collect information necessary to identify you, verify your eligibility to use the Service, authenticate your identity, and provide access to 2Coach.

Depending on how you register, this information may include:

• First and last name.
• Email address.
• Date of birth.
• Encrypted authentication credentials.
• Authentication provider (such as email/password, Google Sign-In, or Apple Sign-In).
• Preferred language.
• Country or region, when provided.
• Date and time of account creation.
• Account verification status.
• Account status.
• Authentication and security-related metadata.

Your date of birth is collected to verify your eligibility to use the Service, including compliance with our minimum age requirements. It is not publicly displayed and is not used to provide medical assessments or automated profiling.

We may also maintain authentication logs and other security records necessary to protect your account, detect unauthorized access, investigate security incidents, and maintain the integrity of the Service.

Your profile allows other users to identify you, interact with you, and participate in the features offered by 2Coach.

Depending on your role and the information you choose to provide, your profile may include:

• Display name.
• Username.
• Profile photograph.
• Biography or personal description.
• Fitness goals.
• Coaching specialties.
• Certifications or professional credentials voluntarily provided by Coaches.
• Public profile preferences.
• Social media or external links, where supported.
• Other profile information that you voluntarily choose to provide.

Certain profile information may be visible to other users according to your privacy settings and the functionality of the Service.

You remain responsible for ensuring that the information you choose to publish is accurate and appropriate for sharing.

Because 2Coach is a training platform, we collect information necessary to deliver coaching, manage training programs, and track athletic progress.

Depending on how you use the Service, this information may include:

• Training programs.
• Workout routines.
• Exercise libraries created by you.
• Assigned workouts.
• Workout history.
• Completed workout sessions.
• Exercise performance.
• Personal records.
• Body weight measurements.
• Progress photographs.
• Progress videos, where supported.
• Check-in history.
• Training schedules.
• Coach observations and feedback.
• Athlete progress records.
• Other information generated through your training activities within the Service.

Some of this information may relate to your physical condition or fitness progress.

Although this information may be considered sensitive under certain privacy laws, 2Coach processes it solely to provide the training features requested by you. It is not intended to create medical records or provide healthcare services.

Additional information regarding health-related information is described in Section 4 of this Privacy Policy.

If you use Marketplace features, we collect information necessary to facilitate commercial transactions and manage access to purchased training services.

Depending on your activity, this information may include:

• Published plans.
• Purchased plans.
• Marketplace purchase history.
• Coach Relationship information relevant to purchased services.
• Training Access status.
• Commercial Subscription status.
• Subscription history.
• Transaction identifiers.
• Billing country or region, where required.
• Payment status.
• Renewal status.
• Cancellation records.
• Refund records, where applicable.
• Communications relating to Marketplace transactions.

Payment card information is collected and processed directly by our authorized payment providers.

Takum does not store complete payment card numbers, security codes, or other payment credentials.

If you participate in community features, we collect the content and interactions that you voluntarily create through the Service.

This may include:

• Posts.
• Comments.
• Uploaded photographs.
• Uploaded videos.
• Public profile content.
• Reports submitted regarding community content.
• User blocking preferences.
• Moderation records associated with your account, where applicable.
• Other content you voluntarily publish within the community.

Content that you choose to make public or visible to other users may be accessible according to your selected privacy settings and the functionality of the Service.

We automatically collect certain technical information necessary to operate, secure, maintain, and improve the Service.

Depending on your device and platform, this information may include:

• Device type.
• Operating system.
• Operating system version.
• Application version.
• Browser type.
• Preferred language.
• IP address.
• Device identifiers.
• Authentication session information.
• Log information.
• Error reports.
• Crash diagnostics.
• Performance metrics.
• Approximate geographic location derived from your IP address, where reasonably necessary.
• Usage information relating to platform functionality.

This information helps us:

• maintain the security of the Service;
• diagnose technical issues;
• improve application performance;
• prevent fraud and abuse;
• monitor service availability; and
• develop and improve platform features.

When you contact Takum or interact with our support services, we may collect information necessary to respond to your request. This may include:

• Support requests.
• Customer service communications.
• Feedback.
• Feature requests.
• Survey responses.
• Technical diagnostic information voluntarily provided by you.
• Other information you choose to include in your communications with us.

We use this information solely to respond to your request, improve the Service, and maintain appropriate support records.

Unless expressly required for a specific feature of the Service or required by applicable law, we do not intentionally collect:

• Government-issued identification numbers.
• Passport information.
• Driver’s license information.
• Health insurance information.
• Medical records.
• Genetic information.
• Biometric identifiers used for identity verification.
• Complete payment card information.
• Information unrelated to the operation of the Service.

If you voluntarily provide information that is not reasonably necessary for the operation of 2Coach, we may choose not to process it and may delete it where appropriate.

Our Commitment We believe that responsible data collection begins with collecting only what is reasonably necessary.

Takum strives to minimize the amount of personal information collected while providing a secure, reliable, and feature-rich experience for Coaches and Athletes. As the Service evolves, the categories of information described in this section may change to reflect new functionality or legal requirements. When material changes affect the information we collect, we will update this Privacy Policy and provide any notices required by applicable law.

2Coach allows Athletes to record body measurements to monitor their progress over time.

Depending on the features you choose to use, this may include:

• Body weight.
• Measurement history.
• Dates and times of recorded measurements.

These measurements are used to display progress, generate historical records, support training features, and, where applicable, allow Coaches to monitor an Athlete’s development.

Measurements are never intended to diagnose, treat, or evaluate medical conditions.

Athletes may choose to upload photographs or videos documenting their physical progress.

These uploads are entirely voluntary. Depending on the functionality available within the Service, progress media may include:

• Front photographs.
• Side photographs.
• Back photographs.
• Progress videos, where supported.
• Associated dates and training history.

Progress media is intended to:

• help Athletes visualize their own progress;
• allow Coaches to evaluate changes over time;
• support progress comparisons available within the Service; and
• maintain a historical record of athletic development.

Progress photographs and videos may contain personal and sensitive information. Accordingly, Takum applies appropriate technical and organizational safeguards designed to protect this content.

2Coach stores information necessary to deliver and manage training programs.

Depending on your role, this information may include:

• Training programs.
• Workout routines.
• Exercise selections.
• Exercise configurations.
• Program assignments.
• Training schedules.
• Workout history.
• Completed workout sessions.
• Exercise performance.
• Personal records.
• Coach observations.
• Athlete feedback.
• Other training information generated through the use of the Service.

This information enables Coaches to manage Athletes and allows Athletes to follow their assigned training plans and monitor their progress.

To provide meaningful long-term tracking, 2Coach maintains a history of training activities and progress records associated with your account.

Depending on your use of the Service, this history may include:

• Completed workouts.
• Training milestones.
• Historical measurements.
• Check-in history.
• Progress photographs.
• Progress comparisons.
• Training adherence.
• Other records generated through your use of the Service.

Historical information allows Athletes and Coaches to review performance over time and better understand training progression.

When an Athlete trains under the guidance of a Coach through features provided by the Service, certain Training Data may be made available to that Coach to support the coaching relationship.

The information shared depends on the functionality being used and may include:

• Assigned programs.
• Workout completion.
• Progress history.
• Body measurements.
• Check-ins.
• Progress photographs and videos.
• Coach feedback.
• Other training records reasonably necessary for coaching.

The visibility of this information is determined by the Athlete’s relationship with the Coach and the operation of the Service.

Although some Training Data may relate to physical fitness, body composition, exercise performance, or athletic progress, 2Coach is not a healthcare provider and does not create or maintain medical records.

Training Data is collected solely to provide coaching, training management, progress tracking, and related platform functionality.

Takum does not use Training Data to diagnose medical conditions, provide medical treatment, or make automated healthcare decisions.

Users remain responsible for consulting qualified healthcare professionals regarding medical concerns, injuries, or health conditions.

We recognize that Training Data is among the most personal information users choose to share within 2Coach.

For that reason, we are committed to handling this information responsibly, limiting its use to legitimate platform purposes, implementing appropriate safeguards to protect it, and processing it only as necessary to provide the training features requested by our users.

As new training features become available, the categories of Training Data processed by the Service may evolve. Any material changes to these practices will be reflected in this Privacy Policy in accordance with applicable law.

The information you record within 2Coach is intended solely to support training, coaching, progress tracking, and other features of the Service.

Examples include:

• Body weight measurements.
• Progress photographs.
• Progress videos, where supported.
• Workout history.
• Training programs.
• Exercise performance.
• Check-ins.
• Training milestones.
• Coach observations and feedback.
• Other information directly related to athletic training.

This information is collected only to provide the functionality requested by users and to improve their training experience within the Service.

Information stored within 2Coach is not intended to constitute a medical record.

Takum does not create, maintain, certify, or manage medical records on behalf of users or healthcare providers.

The Service is not designed to diagnose diseases, evaluate medical conditions, prescribe treatments, or replace professional medical documentation.

Users should not rely on 2Coach as a substitute for their personal medical records or healthcare documentation.

Takum is a technology company that provides software designed to facilitate coaching, training management, and athletic progress tracking.

Takum does not:

• provide medical care;
• practice medicine;
• provide physical therapy;
• provide nutritional counseling;
• provide mental health services;
• monitor users for medical purposes; or
• make healthcare decisions on behalf of users.

Any recommendations, workout programs, or guidance provided through the Service originate from the applicable Coach or from the user’s own activities—not from Takum.

When an Athlete trains under the guidance of a Coach, any training recommendations, workout plans, exercise modifications, or coaching advice are provided solely by that Coach.

Each Coach operates independently and is solely responsible for the professional content they create, publish, assign, or communicate through the Service.

Takum does not review, approve, endorse, supervise, or validate the technical accuracy, safety, or suitability of coaching recommendations.

You are responsible for determining whether training activities are appropriate for your own circumstances.

Before beginning or modifying an exercise program, particularly if you have a medical condition, injury, pregnancy, or other health concern, you should consult a qualified healthcare professional.

If you experience pain, injury, dizziness, or any other condition requiring medical attention, you should discontinue the relevant activity and seek appropriate medical care.

Because Training Data may contain sensitive information about your physical condition or athletic progress, Takum applies reasonable administrative, technical, and organizational safeguards designed to protect that information against unauthorized access, disclosure, alteration, or destruction.

Access to Training Data is limited to the functionality of the Service and to those users who are authorized to view it, such as the Athlete and, where applicable, the Athlete’s Coach.

We recognize that information related to fitness and athletic progress deserves a high level of care and respect.

Our goal is to process this information only as necessary to provide the features of 2Coach, support productive Coach–Athlete relationships, and help users monitor their progress over time.

At the same time, we remain committed to maintaining a clear distinction between athletic training and healthcare. 2Coach is a technology platform for coaching and fitness management—it is not a medical service, healthcare provider, or medical records system.

We use your information to operate and deliver the core functionality of 2Coach.

This includes, for example:

• Creating and managing your account.
• Authenticating your identity.
• Providing access to the Service.
• Personalizing your experience.
• Maintaining your profile.
• Enabling features associated with your Athlete and Coach roles.
• Synchronizing information across supported devices.
• Maintaining your account preferences and settings.

Without processing this information, many features of the Service would not function.

Training is the primary purpose of 2Coach.

We use Training Data to enable the features requested by Coaches and Athletes, including:

• Creating and assigning training programs.
• Managing workout routines.
• Recording completed workouts.
• Tracking training history.
• Recording body weight measurements.
• Managing progress photographs and videos.
• Processing check-ins.
• Displaying training history.
• Monitoring athletic progress.
• Supporting collaboration between Coaches and Athletes.
• Providing features related to Training Access.

Training Data is processed solely to provide these features and is not used by Takum to provide healthcare or medical services.

We use personal information to support the relationship between Coaches and Athletes within the Service.

Depending on how you use 2Coach, this may include:

• Establishing Coach Relationships.
• Managing athlete assignments.
• Sharing Training Data with authorized Coaches.
• Delivering coach feedback.
• Displaying Athlete progress to authorized Coaches.
• Managing invitations and coaching relationships.
• Supporting collaboration throughout the training process.

Information is shared only as necessary to operate these features.

When you use Marketplace features, we process information necessary to facilitate commercial transactions.

This may include:

• Publishing Marketplace plans.
• Processing purchases.
• Managing Commercial Subscriptions.
• Providing Training Access following eligible purchases.
• Managing renewals.
• Processing cancellations.
• Maintaining transaction records.
• Detecting duplicate or fraudulent transactions.
• Supporting customer service relating to Marketplace activity.

Payment credentials are processed by our authorized payment providers and are not stored by Takum.

We use your information to communicate with you regarding your account and your use of the Service.

Depending on your preferences and the functionality of the Service, this may include:

• Account notifications.
• Security notifications.
• Training reminders.
• Check-in reminders.
• Marketplace notifications.
• Transaction confirmations.
• Email verification.
• Password reset messages.
• Product updates.
• Customer support communications.
• Other operational communications necessary to provide the Service.

Where available, you may manage certain notification preferences through your account settings.

We process information to protect users, maintain platform integrity, and detect unauthorized or fraudulent activity.

Examples include:

• Authenticating users.
• Detecting suspicious login attempts.
• Preventing unauthorized access.
• Investigating abuse.
• Detecting fraudulent activity.
• Enforcing our Terms of Service and Community Guidelines.
• Protecting Marketplace transactions.
• Maintaining the security of our systems.

These activities help protect both our users and the Service.

When you contact Takum, we use the information you provide to:

• Respond to support requests.
• Investigate technical issues.
• Resolve account problems.
• Assist with Marketplace transactions.
• Improve customer support.
• Maintain records of support interactions.

Support communications may be retained as reasonably necessary to improve our services and document previous interactions.

We continually work to improve 2Coach.

We may use information to:

• Analyze feature usage.
• Identify performance issues.
• Improve reliability.
• Diagnose software errors.
• Develop new functionality.
• Evaluate product performance.
• Improve the user experience.
• Measure service quality.

Whenever reasonably possible, we seek to minimize the amount of personal information used for these purposes.

We may process personal information when necessary to:

• Comply with applicable laws.
• Respond to lawful requests from governmental authorities.
• Meet tax and accounting obligations.
• Enforce our legal rights.
• Resolve disputes.
• Defend legal claims.
• Protect the rights, safety, or property of Takum, our users, or others.

We disclose personal information only when we believe such disclosure is authorized or required by applicable law.

Takum processes personal information only for purposes that are compatible with the operation of 2Coach and the expectations of our users. We do not use personal information for purposes unrelated to the Service without an appropriate legal basis or, where required by applicable law, your consent.

As 2Coach evolves, we may introduce new features that require additional uses of personal information. When those changes materially affect our privacy practices, we will update this Privacy Policy and provide any notices required by applicable law.

When you establish a Coach Relationship through features provided by the Service, your Coach may have access to information necessary to provide coaching and manage your training.

Depending on the functionality available and your relationship with the Coach, this may include:

• Your profile information.
• Assigned training programs.
• Workout completion history.
• Training schedules.
• Check-in history.
• Body weight measurements.
• Progress photographs.
• Progress videos, where supported.
• Coach notes and feedback.
• Training milestones.
• Other Training Data generated through your use of the Service.

This information is made available solely to support your coaching relationship.

When you act as a Coach, information you create may be shared with Athletes who are authorized to access your services.

Depending on the features used, this may include:

• Your public Coach profile.
• Training programs.
• Workout routines.
• Coaching notes.
• Exercise instructions.
• Educational content.
• Marketplace plans.
• Other information you intentionally publish or assign through the Service.

Information that you choose to make public may also be visible according to the functionality and privacy settings of the Service.

2Coach distinguishes between a Coach Relationship, Training Access, and a Commercial Subscription.

These concepts serve different purposes and should not be interpreted as equivalent.

For example:

• An Athlete may have Training Access because a Coach has assigned a program directly.
• An Athlete may obtain Training Access through a Marketplace purchase.
• An Athlete may have a Coach Relationship without maintaining an active Commercial Subscription.
• A Commercial Subscription may determine billing or Marketplace benefits without changing the underlying Coach Relationship.

Information related to these features is processed only as necessary to provide the corresponding functionality of the Service.

Some information may be visible to other users through public features of the Service.

Depending on your profile settings and platform functionality, this may include:

• Display name.
• Username.
• Profile photograph.
• Biography.
• Coaching specialties.
• Public Marketplace listings.
• Community posts.
• Comments.
• Other information you intentionally choose to make publicly available.

You remain responsible for the information that you voluntarily publish through public features of the Service.

Unless required for the operation of the Service, authorized by you, or required by applicable law, Takum does not share information such as:

• Your date of birth.
• Your email address.
• Authentication credentials.
• Passwords.
• Payment card information.
• Internal security information.
• Private account settings.
• Support communications.
• Information restricted by the privacy settings of the Service.

Access to personal information is limited according to the functionality of the platform and the roles of the users involved.

The information visible to other users depends on:

• your role within the Service;
• your Coach Relationships;
• your Marketplace activity;
• your privacy settings, where available; and
• the features you choose to use.

Certain information is shared automatically because it is necessary for the operation of coaching and training features. Other information is shared only when you voluntarily choose to publish it.

Takum is committed to applying the principle of minimum necessary access.

We design 2Coach so that Coaches, Athletes, and other users can access only the information reasonably required to perform the functions supported by the Service.

As new collaboration features are introduced, we will continue to evaluate what information should be shared, with whom it should be shared, and under what circumstances, while maintaining appropriate safeguards to protect user privacy.

Depending on your location and the services available, payments within 2Coach may be processed through authorized payment providers, including:

• Stripe
• Wompi

Additional payment providers may be introduced in the future as the Service evolves.

Each payment provider operates independently and is responsible for processing payment information submitted during a transaction. Your use of those payment services may also be subject to the provider’s own terms, privacy policies, and security practices.

Although Takum does not receive your complete payment credentials, we may receive information necessary to operate the Marketplace and manage transactions.

Depending on the transaction, this information may include:

• Transaction identifiers.
• Payment status.
• Subscription status.
• Renewal status.
• Purchase date.
• Transaction amount.
• Currency.
• Billing country or region, where applicable.
• Limited payment method metadata (such as payment type or card brand, when provided by the payment processor).
• Payment processor reference numbers.
• Refund or cancellation status.

We use this information solely to provide Marketplace functionality, maintain transaction records, deliver purchased services, prevent fraud, respond to support requests, and comply with legal obligations.

Takum does not collect or store:

• Complete payment card numbers.
• Card verification values (CVV/CVC).
• Full magnetic stripe or chip data.
• Payment account passwords.
• Payment authentication credentials.

Payment credentials are transmitted directly to the applicable payment processor using secure technologies provided by that processor. Because Takum does not store this information, we cannot retrieve or disclose your complete payment credentials.

When you purchase a training plan, subscription, or other Marketplace offering, payment information is processed solely for the purpose of completing the transaction and providing the associated Marketplace functionality.

Processing a payment may include:

• Confirming successful payment.
• Activating or maintaining a Commercial Subscription.
• Providing the corresponding Training Access.
• Recording transaction history.
• Processing renewals, cancellations, or refunds where applicable.
• Detecting duplicate or fraudulent transactions.
• Supporting customer service related to Marketplace activity.

The existence of a payment transaction does not, by itself, define the existence of a Coach Relationship, and a Coach Relationship does not necessarily require a Marketplace transaction.

We select payment providers that are expected to maintain appropriate security controls for processing payment information.

While Takum takes reasonable measures to integrate securely with those providers, payment processing is performed on systems operated by the applicable payment processor.

Takum is not responsible for the independent privacy, security, or operational practices of third-party payment providers.

Users are encouraged to review the privacy policies and terms of the applicable payment provider before completing a transaction.

Takum may retain records relating to Marketplace transactions as reasonably necessary to:

• Provide the Service.
• Maintain accounting and financial records.
• Respond to customer support requests.
• Resolve disputes.
• Detect fraud.
• Comply with applicable legal, tax, and regulatory obligations.
• Enforce our Terms of Service.

Retention periods may vary depending on the nature of the transaction and applicable legal requirements.

Protecting payment information is a shared responsibility between Takum and our authorized payment providers.

By relying on specialized payment processors, we reduce the amount of sensitive financial information handled directly by Takum while providing a secure and reliable payment experience for Coaches and Athletes.

Our role is limited to facilitating Marketplace transactions and managing the services associated with those transactions. Sensitive payment credentials remain under the control of the applicable payment processor.

We work with carefully selected third-party service providers that perform services on our behalf.

These providers process personal information only as necessary to provide their services and are contractually or legally required to protect the information they receive.

Depending on the functionality of the Service, these providers may include:

• Cloud infrastructure providers.
• Authentication providers.
• Payment processors.
• Email delivery providers.
• Error monitoring providers.
• Data storage providers.
• Security service providers.
• Customer support providers.
• Other vendors reasonably necessary to operate the Service.

These providers are not authorized to use your personal information for their own independent marketing purposes.

To process Marketplace transactions, we share information necessary to complete payments with our authorized payment providers.

These providers currently include:

• Stripe
• Wompi

Information shared may include only what is necessary to process the transaction, prevent fraud, comply with financial regulations, and manage subscriptions or purchases.

Payment providers process payment information under their own privacy policies and security standards.

Takum does not store complete payment card information.

We use Resend to deliver operational and transactional emails. Examples include:

• Account verification.
• Password reset emails.
• Security notifications.
• Marketplace confirmations.
• Training notifications.
• System communications.
• Other emails necessary to operate the Service.

Only the information reasonably necessary to deliver these communications is shared with the email delivery provider.

To help maintain the stability and reliability of the Service, we use Sentry to collect technical information relating to software errors and application performance.

Depending on the circumstances, this information may include:

• Error reports.
• Diagnostic information.
• Application version.
• Device information.
• Operating system information.
• Technical logs necessary to identify and resolve software issues.

We configure these services to minimize the amount of personal information collected while allowing us to investigate and resolve technical problems.

2Coach relies on trusted cloud infrastructure providers to host and operate the Service.

These providers may process information necessary to:

• Store application data.
• Deliver platform functionality.
• Maintain system availability.
• Protect platform security.
• Perform backups and disaster recovery.
• Support platform performance.

These providers process information solely for the purpose of operating the infrastructure supporting the Service.

Certain information is shared with other users as part of the normal operation of 2Coach.

Examples include information shared:

• between Athletes and their Coaches;
• through Community features;
• through Marketplace functionality;
• through public profile features; and
• through other interactions initiated by users.

The information shared depends on the functionality being used, your role within the Service, your privacy settings where available, and the relationships established through the platform.

Additional information regarding these interactions is described in Section 6 (“Coach–Athlete Data Sharing”).

We may disclose personal information when we believe that disclosure is reasonably necessary to:

• comply with applicable laws or legal obligations;
• respond to lawful requests from courts, regulators, or governmental authorities;
• enforce our Terms of Service or other policies;
• investigate suspected fraud or illegal activity;
• protect the rights, property, or safety of Takum, our users, or others; or
• establish, exercise, or defend legal claims.

Where legally permitted and appropriate, we may object to or limit requests that we believe are overly broad or inconsistent with applicable law.

If Takum is involved in a merger, acquisition, financing, corporate restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

Any successor entity receiving personal information will be required to process it in a manner substantially consistent with this Privacy Policy or as otherwise permitted by applicable law.

Takum does not sell, rent, or license personal information to third parties for their own marketing or advertising purposes.

Likewise, we do not share personal information with third parties for cross-context behavioral advertising unless expressly disclosed and permitted by applicable law.

If our practices change in the future in a way that requires additional notice or consent under applicable privacy laws, we will update this Privacy Policy before implementing those changes.

We recognize that sharing personal information requires trust.

For that reason, Takum shares personal information only when there is a legitimate operational, contractual, or legal reason to do so, and we seek to ensure that every third party receiving personal information provides appropriate safeguards consistent with applicable privacy and data protection laws.

We continuously evaluate our service providers and data-sharing practices to ensure they remain appropriate for the operation, security, and continued development of 2Coach.

When you access 2Coach through a web browser, the Service may use cookies and similar browser technologies that are necessary for the operation of the platform.

These technologies may be used to:

• Maintain authenticated sessions.
• Remember user preferences.
• Support secure login.
• Protect against unauthorized access.
• Improve the reliability of the Service.
• Enable essential website functionality.

Most browsers allow you to manage or disable cookies through your browser settings. However, disabling certain cookies may affect the availability or functionality of some features of the Service.

Unlike web browsers, mobile applications generally do not rely on traditional browser cookies.

Instead, the 2Coach mobile application may use secure device storage and similar technologies to:

• Maintain authenticated sessions.
• Store user preferences.
• Remember application settings.
• Improve application performance.
• Support secure operation of the Service.

These technologies perform functions similar to cookies but are managed by the operating system rather than the web browser.

We may collect limited technical information to understand how the Service performs and to diagnose software issues.

This information may include:

• Application version.
• Device type.
• Operating system.
• Error reports.
• Crash diagnostics.
• Performance information.
• Basic usage information necessary to improve reliability.

Where available, this information is used solely to improve the stability, security, and performance of the Service.

We do not use this information to build advertising profiles or to deliver targeted advertising based on user behavior.

Certain third-party service providers that support the operation of 2Coach may use cookies or similar technologies as part of the services they provide.

These providers may include services related to:

• User authentication.
• Payment processing.
• Error monitoring.
• Cloud infrastructure.
• Security.

Each provider processes information in accordance with its own privacy practices and applicable law.

Depending on the platform you use, you may be able to manage cookies or similar technologies through:

• your web browser settings;
• your mobile device settings;
• operating system privacy controls; or
• other controls made available by your device or browser.

Please note that disabling certain technologies may reduce the functionality of the Service or prevent certain features from operating correctly.

As 2Coach evolves, we may introduce additional technologies that help improve the functionality, security, or performance of the Service.

If those technologies materially change how personal information is collected or processed, we will update this Privacy Policy and provide any notices required by applicable law before those changes become effective.

Takum uses cookies and similar technologies only to the extent reasonably necessary to operate, secure, maintain, and improve the Service.

We do not use these technologies to sell personal information or to support third-party behavioral advertising. Should our practices change in the future, we will update this Privacy Policy and, where required by applicable law, provide users with appropriate notice or obtain the necessary consent.

We retain account information for as long as your account remains active.

If you close your account, we may retain certain account-related information for a reasonable period to:

• comply with legal obligations;
• investigate fraud or security incidents;
• resolve disputes;
• enforce our Terms of Service;
• maintain business and accounting records where required by law; and
• protect the integrity and security of the Service.

Where reasonably possible, information that is no longer necessary will be deleted, anonymized, or otherwise processed in accordance with applicable law.

Training Data may be retained while your account remains active so that you and, where applicable, your Coach can access your training history and progress.

Depending on the features you use, this may include:

• Training programs.
• Workout routines.
• Workout history.
• Completed training sessions.
• Body weight measurements.
• Check-in history.
• Progress records.
• Coach observations.
• Other information generated through your use of the Service.

If your account is closed, Takum may retain certain Training Data where reasonably necessary for legitimate business purposes, dispute resolution, legal compliance, fraud prevention, security, or to maintain the integrity of historical platform records.

Progress photographs and videos are retained while necessary to provide the progress tracking features of the Service.

If your account is deleted, Takum will make reasonable efforts to remove associated progress media within a reasonable period, subject to:

• technical limitations;
• backup and disaster recovery processes;
• legal obligations;
• ongoing investigations;
• dispute resolution; or
• other legitimate business purposes.

Users should understand that complete removal from backup systems may not occur immediately.

Information relating to Marketplace transactions may be retained for longer periods where necessary to:

• comply with tax, accounting, or financial reporting obligations;
• satisfy legal and regulatory requirements;
• prevent fraud;
• investigate payment disputes;
• maintain transaction histories;
• enforce contractual rights; or
• respond to lawful requests from governmental authorities.

Takum does not retain complete payment card information.

Payment processors retain payment information according to their own legal obligations and privacy policies.

Customer support requests, technical communications, and related correspondence may be retained for as long as reasonably necessary to:

• respond to future inquiries;
• improve customer support;
• investigate technical issues;
• resolve disputes;
• maintain service records; and
• comply with legal obligations.

Certain information may be retained for longer than the periods described above when reasonably necessary to:

• comply with applicable law;
• respond to lawful requests from governmental authorities;
• establish, exercise, or defend legal claims;
• investigate fraud, abuse, or security incidents;
• protect the rights, property, or safety of Takum, our users, or others; or
• comply with court orders or regulatory requirements.

When you request the deletion of your account, Takum will process your request in accordance with our Terms of Service, this Privacy Policy, and applicable law.

Account deletion does not necessarily require the immediate deletion of every record associated with your account.

Certain information may be retained where retention is reasonably necessary for legal, regulatory, security, accounting, fraud prevention, dispute resolution, or other legitimate business purposes.

Where continued retention is not required, Takum will delete, anonymize, or otherwise render the information no longer identifiable, as appropriate.

Takum is committed to retaining personal information only for as long as it serves a legitimate purpose. We periodically review our data retention practices to help ensure that personal information is not retained longer than reasonably necessary, while balancing our legal obligations, the operational needs of the Service, and the rights and expectations of our users.

You may request confirmation of whether we process your personal information and, where required by applicable law, request access to the personal information associated with your account.

Where permitted, we may also provide additional information regarding:

• the categories of personal information we process;
• the purposes for which the information is used;
• the categories of recipients with whom the information is shared; and
• other information required by applicable privacy laws.

To protect the privacy and security of our users, we may require reasonable verification of your identity before responding to an access request.

We encourage users to keep their information accurate and up to date.

Many profile details can be updated directly through the Service.

Where information cannot be updated through your account, you may request that we correct inaccurate or incomplete personal information, subject to reasonable verification and applicable law. We may decline requests where the information is required to remain unchanged for legal, security, accounting, fraud prevention, or other legitimate business purposes.

You may request the deletion of your account and the personal information associated with it.

We will process deletion requests in accordance with applicable law, our Terms of Service, and this Privacy Policy.

Please note that certain information may be retained where reasonably necessary to:

• comply with legal obligations;
• maintain financial and accounting records;
• resolve disputes;
• investigate fraud or security incidents;
• enforce our agreements;
• protect the rights, safety, or property of Takum, our users, or others; or
• satisfy other legitimate legal or operational requirements.

Where continued retention is not required, we will delete, anonymize, or otherwise render the information no longer identifiable, as appropriate.

Where required by applicable law and technically feasible, you may request a copy of certain personal information that you have provided to us in a structured, commonly used, and machine-readable format.

This right generally applies only to information processed by automated means and may be subject to limitations established by applicable law.

The right to data portability does not require Takum to disclose proprietary software, trade secrets, confidential business information, or information relating to other users.

Where our processing of personal information is based on your consent, you may withdraw that consent at any time.

Withdrawing consent does not affect the lawfulness of processing that occurred before the withdrawal.

Please note that withdrawing consent may limit or prevent your ability to use certain features of the Service where the processing is necessary for those features to operate.

Where provided by applicable law, you may have the right to object to or request restrictions on certain processing activities.

We will evaluate such requests in accordance with applicable legal requirements and our legitimate interests in operating, securing, and improving the Service.

Certain processing activities may continue where required by law or where we have another lawful basis for processing your information.

If you wish to exercise any applicable privacy rights, you may contact Takum using the contact information provided in this Privacy Policy.

Before responding to certain requests, we may ask you to verify your identity to protect your personal information and prevent unauthorized access.

We may also request additional information reasonably necessary to understand and process your request.

The rights described in this section are not absolute.

Takum may decline or limit a request where permitted by applicable law, including when necessary to:

• comply with legal obligations;
• protect the rights or privacy of other individuals;
• maintain the security or integrity of the Service;
• prevent fraud or abuse;
• preserve confidential or proprietary information;
• establish, exercise, or defend legal claims; or
• comply with judicial or regulatory requirements.

Where we decline a request, we will do so in accordance with applicable law.

Takum is committed to respecting the privacy rights of our users and responding to requests in accordance with applicable privacy and data protection laws.

Our objective is to provide users with meaningful control over their personal information while balancing our legal obligations, the security of the Service, and the rights of other users.

By using the Service, you acknowledge that your personal information may be transferred to, processed in, or stored outside your country of residence as necessary to provide the Service.

Such transfers may occur when:

• you create or access your account;
• you use training or Marketplace features;
• you communicate with Coaches or Athletes;
• you receive emails or notifications;
• you contact customer support; or
• the Service relies on cloud-based infrastructure or other third-party service providers.

Takum seeks to ensure that international transfers are made only when reasonably necessary for the operation of the Service.

As a company established in Florida, Takum primarily manages and administers the Service from the United States.

Accordingly, personal information may be processed by Takum within the United States, regardless of the country from which you access the Service.

By using 2Coach, you understand that your personal information may become subject to the laws and legal processes applicable in the jurisdictions where it is processed.

To operate the Service, Takum works with trusted third-party providers that may process personal information in multiple jurisdictions.

Depending on the services used, these providers may support functions such as:

• cloud hosting and data storage;
• user authentication;
• payment processing;
• email delivery;
• application monitoring;
• security services;
• backups and disaster recovery; and
• other technical services necessary for the operation of 2Coach.

These providers may process personal information in countries other than your own, subject to their contractual obligations and applicable law.

When personal information is transferred internationally, Takum seeks to implement reasonable administrative, contractual, technical, and organizational safeguards appropriate to the nature of the information and the applicable legal requirements.

Where required by applicable law, we will rely on legally recognized mechanisms designed to facilitate international transfers of personal information.

By using the Service, you acknowledge that international transfers of personal information are an inherent part of operating a global cloud-based platform.

Such transfers are performed only to the extent reasonably necessary to provide, secure, maintain, and improve the Service.

Takum is committed to protecting personal information regardless of where it is processed.

Although privacy laws differ across jurisdictions, we strive to apply consistent privacy and security standards throughout our operations and require our service providers to handle personal information in a manner appropriate to the services they perform and consistent with applicable legal obligations.

We regularly evaluate our international data handling practices to help ensure that personal information remains protected as our platform, infrastructure, and global operations continue to evolve.

Depending on the nature of the information and the functionality of the Service, Takum may implement security measures such as:

• Encrypted communications using industry-standard protocols.
• Authentication and access controls.
• Role-based authorization.
• Secure cloud infrastructure.
• Monitoring of system performance and availability.
• Security logging and auditing.
• Protection against unauthorized access.
• Backup and disaster recovery procedures.
• Software updates and security maintenance.
• Other reasonable safeguards appropriate to the operation of the Service.

Our security program evolves over time as technology, security risks, and industry practices change.

Access to personal information is limited to authorized personnel and service providers who require access to perform their legitimate responsibilities.

We seek to apply the principle of least privilege, granting access only to the information reasonably necessary for a particular function.

Within the Service, access to user information is also governed by application permissions, account roles, and the relationships established between Coaches and Athletes.

Security is a shared responsibility. Users also play an important role in protecting their accounts.

You are responsible for:

• Maintaining the confidentiality of your login credentials.
• Choosing a strong password when using password-based authentication.
• Protecting access to your devices.
• Promptly notifying Takum if you believe your account has been compromised.
• Using the Service responsibly and in accordance with our Terms of Service.

You should not share your account credentials with any other person.

Despite our security efforts, no system can eliminate every security risk.

If Takum becomes aware of a security incident affecting personal information, we will investigate the matter and take appropriate steps consistent with applicable law, the nature of the incident, and the information available at the time.

Where required by applicable law, we will provide any legally required notifications to affected users and competent authorities.

While Takum takes reasonable measures to protect personal information, no method of transmitting information over the Internet, no electronic storage system, and no security technology can guarantee absolute security.

Accordingly, Takum cannot guarantee that unauthorized access, cyberattacks, data loss, hardware failures, software vulnerabilities, or other security events will never occur.

Users provide information and use the Service with this understanding.

Security is an ongoing process. Takum regularly reviews and improves its security practices as the Service evolves, new technologies become available, and emerging risks are identified.

Our objective is to maintain security measures that are appropriate for the size, nature, and operation of the Service while continuously improving our ability to protect user information.

Takum is committed to maintaining a security program designed to protect the personal information entrusted to us.

Although no platform can promise perfect security, we are committed to acting responsibly, implementing reasonable safeguards, responding appropriately to security incidents, and continuously improving our security practices to support a safe and reliable experience for every Coach and Athlete using 2Coach.

As part of the registration process, users are required to provide their date of birth and confirm that they meet the minimum age requirement to use the Service.

This information is used to verify eligibility to create and maintain an account.

Providing false or misleading information regarding age may result in the suspension or termination of the account in accordance with our Terms of Service.

Takum does not knowingly collect personal information from children or individuals under the age of 18.

If we become aware that personal information has been collected from a person under the minimum permitted age, we may take appropriate action, including:

• restricting access to the Service;
• suspending or terminating the associated account;
• deleting or anonymizing the personal information, where appropriate; and
• taking any other action reasonably necessary to comply with applicable law.

If you are a parent or legal guardian and believe that a child or minor has created an account or provided personal information to 2Coach, please contact us using the contact information provided in this Privacy Policy.

After verifying the request and where appropriate, we will investigate the matter and take reasonable steps consistent with applicable law and our internal policies.

Protecting the privacy of children is important to Takum.

Because 2Coach is designed exclusively for adults, we do not intentionally collect personal information from individuals under the age of 18 and do not knowingly permit minors to use the Service.

If we learn that a minor has accessed the Service in violation of our Terms of Service, we will take appropriate action to protect the individual’s privacy and maintain compliance with applicable law.